Usage levels that start a conversation, not a cut-off.
Sunoblack charges zero transaction fees and gates no features, so pricing stays simple as you grow. The numbers below are the points where heavy infrastructure usage starts a conversation about your growth. They are not hard caps, and paying customers are never auto-suspended.
Fair-use, framed honestly.
Most platforms bury usage limits in a contract, then surprise you with an overage bill or a throttle. Sunoblack takes a different line. We publish the levels openly, we treat them as the start of a discussion rather than a penalty, and we keep your marketplace running while we talk.
What this is not
- Not a hard cap that switches your marketplace off at a number.
- Not a hidden overage fee stacked on top of your plan.
- Not a transaction fee. Sunoblack charges none, on any plan.
- Not a feature gate. Every plan keeps full API access.
What this is
- A set of usage levels that start a conversation about your growth.
- A way to keep heavy infrastructure usage sustainable for everyone.
- A clear, written remediation ladder that starts with notice.
- A promise: paying customers are never auto-suspended.
The usage levels that start a conversation
Reaching one of these does not switch anything off. It is the point where we reach out to plan ahead with you. A typical successful Launch customer sits at 5 to 10 percent of these levels, so most operators never come close.
| Resource | Conversation trigger |
|---|---|
| API rate, sustained | 30 requests per second |
| API volume | 10M requests per month |
| Firestore reads | 25M reads per month |
| Firestore writes | 5M writes per month |
| Storage | 100 GB |
| Egress | 500 GB |
| Listings | 100k listings |
| Monthly active users | 25k MAU |
These levels apply per marketplace and may be revised as the platform evolves. We will always talk to you before any change affects your account.
What happens when you reach a trigger
We work through these steps in order. Each one keeps your marketplace running. Throttling or termination sits at the very end and applies to abuse only.
1. 14-day notice
- We let you know you have reached a conversation trigger, with the numbers behind it. Nothing changes on your account at this step.
2. 30-day optimisation window
- You get a 30-day window to bring usage down or plan for the growth. We help you find easy wins, and your marketplace keeps running the whole time.
3. Commercial conversation
- If usage stays high because your marketplace is thriving, we agree on a custom plan or an infrastructure cost-share that fits your scale. Growth is the goal.
4. Throttle or terminate, abuse only
- Reserved for genuine abuse, such as activity that threatens the platform or other operators. Paying customers in good standing are never auto-suspended.
Paying customers are never auto-suspended.
That is the line that matters. Your marketplace stays live while we work through the ladder together. The fair-use policy exists to keep the platform sustainable as everyone grows, never to penalise your success.
Common questions
No. They are conversation triggers, not hard caps. Reaching one starts a conversation about your growth, it does not switch anything off. Sunoblack has zero transaction fees and no feature gates, so the fair-use policy exists to keep heavy infrastructure usage sustainable, not to limit your success.
We follow a remediation ladder. First a 14-day notice, then a 30-day optimisation window to bring usage down or plan ahead, then a commercial conversation about a custom plan or an infrastructure cost-share. Throttling or termination is reserved for abuse only. Paying customers are never auto-suspended.
No. Paying customers are never auto-suspended. Growth is the goal, not a problem. If you approach these levels we work with you on a plan that fits, and you keep running the whole time.
A typical successful Launch customer sits at 5 to 10 percent of these thresholds. The levels are set high on purpose, so most operators never come close.
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